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NICE COURTS PUBLIC INSTITUTION ON SERVICE CHARTER

By Monalisa Nyirenda MANA

National Initiative for Civic Education (NICE) Trust has oriented duty bearers from public institutions in Mzimba District on the importance of displaying their service charters for use by general public.

Aaron Luhanga

Speaking on Friday during a meeting for Mzimba District Executive Committee meeting NICE Trust Civic Education Officer for Mzimba, Aaron Luhanga said service charters are crucial as they promote mutual understanding between service providers and clients, besides promoting quality service delivery.

“They also help the public to know what type of services they can demand from which institutions as stipulated on service charters.

“The service providers are therefore required to respond accordingly in line with their public institutional services charters,” said Luhanga.

Chairperson for Civil Society Organisations (CSOs) Network in Mzimba, Christopher Melere said that CSOs will take upon themselves to implement the initiative.

“This initiative can go a long way in promoting effective communication between service providers and clients,” said Melere.

He then pledged that CSOs will create community awareness on the importance services charters of different public institutions.

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